Policies
Shipping

I prefer to ship priority mail and insurance is included in the shipping and handling fee, however,
when necessary I will ship UPS Ground.

*****Due to the recent USPS increase, I have been forced to change my shipping policy.    USPS is
calculating shipping based on the size of the package rather than the weight of the package.  
Therefore, when I ship from my home in PA to zones 4-8, I'm being charged the "balloon" rate.

Orders being shipped to USPS Zones 4-8, an additional shipping charge will apply.  You will be
notified, by e-mail, prior to shipping and an additional paypal payment will have to be made before.  
If you'd like your order shipped UPS ground, please let me know, and I can check the price of that
also.  However, I find I have less breakage shipping USPS.

Also,

On  orders over $150.00, an additional shipping charge may also apply.  You will be notified, by
email, prior to shipping and an additional paypal payment will have to be made prior to shipping.


Glassware Returns

If, for any reason, you are not satisfied with your purchase and you would like to exchange your
item, I will be happy replace it with another selection of equal value or refund the original cost of
purchase (less shipping costs).  Please repack the item in its original packaging and contact me by
email before returning.

sales@theglasslady.net

Returns must be received within 30 days of the original ship date.  Please insure the item you are
returning and ship USPS Priority mail.  Retain your receipt. This will protect you in case the item is
damaged or lost during shipping.

If you are returning an item because it was damaged during shipping, I will provide a prepaid
USPS return label to return the broken item. When I receive the item, a replacement will then be
sent  If for any reason the item cannot be replaced, the customer should return all of the items in
the original packaging and at their request will either receive a refund or a new set of items of equal
value.  If an item of lesser value is preferred, the difference will be refunded.
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The Glass Lady
The Glass Lady
Handpainted Glassware & Gifts